Running a Free Software project
An outside contributor is someone who proposes a change to a Free Software repository for which OpenCraft is the maintainer. They may fix or report a bug, propose or implement a new feature. OpenCraft welcomes and encourages such contributions, even though they may be unplanned and outside the roadmap. The How to Run a Successful Free Software Project book covers everything there is to know and this section is only about OpenCraft specifics:
If, by chance, the contribution exactly matches an existing Xh ticket scheduled in the current sprint and not started, it essentially is an Xh gift to OpenCraft and is therefore worth Xh of review time. Because if it was not for the contribution an OpenCraft team member would have to do it and spend Xh anyways.
If that is not the case, for each contribution a dedicated ticket timeboxed to 1h can be created in the relevant cell, under the Contributions Epic.
If a firefight has time and is willing to, it is good to reply as soon as possible and schedule the ticket either to the upcoming sprint or to the current one if a firefighter has time, and inform the contributor of when to expect the review.